Newsletter D&B Newsletter No 6, 2009
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It is with enormous satisfaction that D&B Sweden can establish that we have once again improved our customer satisfaction rating. Our extensive annual customer satisfaction survey carried out in November has been analyzed and the results show that our customer satisfaction score climbed to over 90 percent. Why is this? Why are you noticeably more satisfied with our partnership today as compared to a few years ago?
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Listed companies wrestle with having to deliver the same results today despite considerably lower sales, while the stock market is driven by a short-term quarterly economy in which analysts and the market have high expectations. So what does data quality have to do with that and what kind of an impediment is poor data quality and an ambiguous information structure toward reaching the goal?
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This spring we will organize a number of theme-oriented breakfast seminars that address the most topical issues for our customers. Our first breakfast seminar scheduled for February 11, 2010 will focus on purchasing-related challenges.
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D&B launched a new Swedish company score in D&B’s global products on December 5. The score is now available in the Swedish reports on the international portal and in D&B’s integration products. What precisely does this entail? We asked our score expert Emil Westblad three questions.
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Direct feedback from customers all over world tells us that corporate matches are important for their business activities and something they want more of in the future. To conform with these requests D&B designed an improvement strategy called Global Data Quality Standards Initiative. It focuses on improving the quantity, quality and accuracy of D&B’s information in 34 identified countries.
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D&B’s Emerging Markets* are slumbering markets just waiting to be discovered and offer vast business opportunities in basically every sector of commerce and industry. Despite the financial crisis, these markets offer many interesting business opportunities. Companies that can utilize the current financial situation will rank among the winners when the global economy recovers. Here’s a bit of advice about the challenges and what you should consider.
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Every month we publish new examples of D&B’s comprehensive international information on our website. Here you can find analyses of three different countries that will help you with important information on the risks and opportunities associated with doing business in a specific country.
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Finally, we would like to take this opportunity to wish you all a very pleasant Christmas holiday. It has been our tradition over the past years to support a non-profit organization instead of sending Christmas cards. This year, D&B has chosen to support the Swedish Childhood Cancer Foundation.
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